The system handles both modes but one mode is acting up.
Heat Pump Service
Heat pump service in Newport News, VA
Landers Heating & Air Service supports residential and light commercial customers with heat pump service. Heat pumps handle both heating and cooling modes from one system, so service often involves looking at how the system is performing across both. Emergency and after-hours heat pump service is available when needed.
Not sure which HVAC service you need?
Heat Pump Service applies if your system is a heat pump — a single system that handles both heating and cooling, typically with one outdoor unit. If your home has separate heating and cooling systems, one of the other service pages may be a better starting point.
If the issue is on the cooling side of separate systems, see AC Repair. If it is on the heating side, see Heating Repair. If you are not sure which system you have, HVAC Repair is a general starting point. For pre-season checkups, see Seasonal Maintenance.
Common reasons homeowners reach out for heat pump service
Cooling works but heat does not, or the reverse.
The outdoor unit is running differently than usual.
The system is short-cycling between modes.
You want a heat pump reviewed before a heavier-use season.
How service is approached
Landers Air is veteran owned and operated, repair-first, and appointment-based. Jimmy reviews each request and follows up to confirm the next scheduling step. Emergency and after-hours heat pump service is available when needed.
Repair before replacement
On a heat pump, the first step is reviewing the system to understand which mode appears to be affected. Replacement may be discussed when repair is no longer the practical path.
What to expect
Submit the appointment form or call
Share what is going on with the system, where service is needed, and a preferred time window.
Jimmy reviews and follows up
Landers Air is appointment-based. Jimmy reviews requests and follows up to confirm a time that works.
Evaluation, then options
Recommendations come after the system is reviewed.
Service area
Service available across Newport News and the greater Hampton Roads Peninsula, including Hampton, Williamsburg, Yorktown, Poquoson, Gloucester, Hayes, and Seaford when scheduling allows.
Request heat pump service
Request an appointment or call Landers Heating & Air Service.